At SIL Holdings we don’t take our commitment to Textile Excellence lightly. It’s a promise we make knowing that the people in our businesses are skilled craftsmen and business people, ready to deliver for all our customers.
Textile Excellence is a logical consequence of having so many high quality businesses in our group. Brands recognised the world over as leaders in their fields, and businesses that can trace their heritage back to the late 1700’s and a number of others well over 100 years old.
Age doesn’t guarantee success today. These businesses remain relevant by what they offer and how they offer it, often innovating and leading, but always putting the customer at centre of their business. It’s a simple formula that gives SIL Holdings a bright future.
To maintain Textile Excellence, we simply ask everyone to always have these thoughts at the front of their mind:
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In a number of our businesses we can rightly claim to create the very finest products; but quality isn’t simply about the finest products.
Whatever the price-point, whatever we deliver needs to be right, each and every time. And that’s not only about the product – the way we interact and deliver our service needs to be of the highest quality too.
A crucial foundation – much of our knowledge and skill has been developed within our businesses as they have innovated and pushed their boundaries. It exists in our processes and craft skills, some of which remain as relevant today as they were 200 years ago.
This doesn’t mean we don’t look to the future. Today we are still passing on the key skills, knowledge and experience to our latest in-take of graduates and apprentices who will be the future. They will develop fresh ideas and like their colleagues before them, will be empowered to challenge to find a better way.
Our expertise provides us with an exciting future and you with a secure partner to do business with.
At SIL Holdings there is only one way to do business; with integrity.
That is not only dealing honestly with partners and customers, but also relates to how we run our businesses. Each business must continue to deliver the right product, at the right time and at the right price for our customers.
Our businesses also need to operate internally with integrity too. Developing people, providing training and opportunities for progression shows we value our people and recognise they are crucial to our continued success.
Every business in the world says it puts its customers first. But what do they really mean?
At SIL Holdings Think Customer isn’t purely about making sure we are quick to respond when you call or making sure we deliver on time. We are always putting ourselves in your shoes; considering new products to meet your changing needs, working hard to add real value to our relationship, identifying opportunities for you and creating innovation you’ll find exciting.